Whether you’re a tradesperson or a busy entrepreneur, employing a telephone answering service could be critical to the success of your business.

Ask yourself how many customers have I lost to competitors simply because I didn’t answer my phone? It is not uncommon for busy business owners to miss calls, but unfortunately, missed calls equate to missed business opportunities which means cash. Cash flow is the lifeblood of any small business, so you will need every sale, every query and every customer you can get if you are to succeed. Now with this in mind, would you want to miss a call? No, of course not, yet businesses up and down the country are doing just this.

Why opt for a telephone answering service?

A telephone answering service provides can provide ample cover for those times when you are driving, in meetings or performing a job. A telephone answering service will ensure your next customer is booked and you don’t lose the sale to a competitor. There are many other advantages to using a professional answering service:

Never miss a call again
A 24 hour telephone answering service will ensure you capture every potential query, lead and sale. This is especially important when you have invested in local advertising, you don’t want leads generated from this investment falling through the gaps. This can lead to a poor ROI and even the abandoning of a lucrative marketing channel. A professional answering service will also record where customers found your contact details thereby allowing you to identify successful marketing channels and make better use of advertising spend in the future.

Make a great first impression
The first encounter with a business can leave an indelible impression on a customer, getting this right can mean the difference between one time customers and lifelong loyalty. Treating your customers with the respect they deserve is essential to the success of any business. Employing a customer service professional who has been trained to the highest standard will ensure your customers are catered for whilst you get on with running your business and completing jobs.

Save money
Another big advantage of using a telephone answering service is cost. When you take into account lost business, increased customer satisfaction and the amount of time you will personally save which can be redistributed into things that improve you bottom line, employing a professional telephone answering service is one of the smartest decisions you can make. It is not uncommon to see an ROI in excess of 60% from your telephone answering service.

Call screening
Another factor that will save you lots of time and aggravation is that the call answering service will screen all your calls to make sure you never receive those annoying sales calls. It may seem a menial thing but when the total the time lost on fruitless telephone calls and the loss in productivity it can cost a business dearly. You will only receive genuine calls through a telephone answering service, no time wasters.

The benefits of employing a telephone answering service are therefore varied and can save a business a great deal of time and money. If you haven’t looked into a telephone answering service yet then try visiting www.answermyphone.biz, a professional call answering service based in South Wales but cover all of the UK.